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Complaints Procedure

Last updated: June 3, 2026

1. Overview

MeetAiGirl takes every complaint seriously. This procedure explains how to file a complaint, what to expect, and our response timelines. It applies to content concerns, account issues, billing disputes, privacy concerns, and any other complaint about our service.

2. How to file a complaint

Send your complaint to complaints@meetaigirl.com with the following information:

  • Your name and contact email.
  • Your MeetAiGirl account email (if applicable).
  • A clear description of the issue, including dates and any relevant URLs or screenshots.
  • What outcome you are seeking (refund, content removal, account action, etc.).
  • Any supporting documents or evidence.

Anonymous complaints are accepted but we may be unable to respond directly.

3. Response timeline

  • Within 24 hours: acknowledgement of receipt with a complaint reference number.
  • Within 5 business days: first substantive response with our assessment and proposed resolution.
  • Within 14 business days: final resolution (or, for complex cases, a clear status update with a new completion date).

4. Special-priority complaints

The following complaints are handled on an urgent track with a target response time of 2 hours and resolution within 24 hours:

  • Suspected child sexual abuse material (CSAM) on the platform.
  • Reports that content depicts a real, identifiable person without consent (deepfake / likeness misuse).
  • Threats of real-world violence or harm.
  • Account compromise (unauthorised access to your MeetAiGirl account).

For urgent cases, please use the subject line URGENT when emailing.

5. Escalation

If you are unsatisfied with our initial response, you may request escalation to senior management by replying to your complaint thread with the words "ESCALATE TO MANAGEMENT". Senior management will respond within 5 business days of escalation.

You may also raise your complaint with the relevant authority in your jurisdiction (e.g. national consumer protection body, data protection authority).

6. Operator

Complaints are handled by INOVAREX s.r.o., Bělehradská 858/23, 120 00 Praha 2, Czech Republic. Reg. ID 23161736.