Last updated: April 16, 2026
We collect: email address, nickname, age confirmation, chat messages, companion preferences, payment information (processed by Stripe), usage data, device information, and IP address.
To provide the Service, personalize your companion experience, process payments, improve the platform, and send service-related communications.
Your chat messages are stored to maintain conversation context. We use AI to extract memory items to improve companion responses. Chat data is private and not shared with third parties.
Payment processing is handled by Stripe. We do not store credit card numbers. We store transaction records for credit balance management.
We use session cookies for authentication and an age verification cookie. No third-party tracking cookies unless you consent.
We collect anonymous usage analytics including page views, device type, browser, and geographic location (country level) to improve the Service.
Account data is retained while your account is active. You can request deletion by contacting support. Visit logs are retained for 90 days.
You can: access your data via your profile, update your information, delete your account by contacting support.
We use encryption, secure hosting, and access controls to protect your data.
Privacy questions: privacy@velvet.app